Docs: Add "Gather info" section to REPORTING-BUGS.

[deliverable/linux.git] / REPORTING-BUGS

Identify the problematic subsystem
----------------------------------

Identifying which part of the Linux kernel might be causing your issue
increases your chances of getting your bug fixed. Simply posting to the
generic linux-kernel mailing list (LKML) may cause your bug report to be
lost in the noise of a mailing list that gets 1000+ emails a day.

Instead, try to figure out which kernel subsystem is causing the issue,
and email that subsystem's maintainer and mailing list.  If the subsystem
maintainer doesn't answer, then expand your scope to mailing lists like
LKML.


Identify who to notify
----------------------

Once you know the subsystem that is causing the issue, you should send a
bug report.  Some maintainers prefer bugs to be reported via bugzilla
(https://bugzilla.kernel.org), while others prefer that bugs be reported
via the subsystem mailing list.

To find out where to send an emailed bug report, find your subsystem or
device driver in the MAINTAINERS file.  Search in the file for relevant
entries, and send your bug report to the person(s) listed in the "M:"
lines, making sure to Cc the mailing list(s) in the "L:" lines.  When the
maintainer replies to you, make sure to 'Reply-all' in order to keep the
public mailing list(s) in the email thread.

If you know which driver is causing issues, you can pass one of the driver
files to the get_maintainer.pl script:
     perl scripts/get_maintainer.pl -f <filename>

If it is a security bug, please copy the Security Contact listed in the
MAINTAINERS file.  They can help coordinate bugfix and disclosure.  See
Documentation/SecurityBugs for more information.

If you can't figure out which subsystem caused the issue, you should file
a bug in kernel.org bugzilla and send email to
linux-kernel@vger.kernel.org, referencing the bugzilla URL.  (For more
information on the linux-kernel mailing list see
http://www.tux.org/lkml/).


[Some of this is taken from Frohwalt Egerer's original linux-kernel FAQ]

Gather information
------------------

The most important information in a bug report is how to reproduce the
bug.  This includes system information, and (most importantly)
step-by-step instructions for how a user can trigger the bug.

If the failure includes an "OOPS:", take a picture of the screen, capture
a netconsole trace, or type the message from your screen into the bug
report.  Please read "Documentation/oops-tracing.txt" before posting your
bug report. This explains what you should do with the "Oops" information
to make it useful to the recipient.

This is a suggested format for a bug report sent via email or bugzilla.
Having a standardized bug report form makes it easier for you not to
overlook things, and easier for the developers to find the pieces of
information they're really interested in.  If some information is not
relevant to your bug, feel free to exclude it.

First run the ver_linux script included as scripts/ver_linux, which
reports the version of some important subsystems.  Run this script with
the command "sh scripts/ver_linux".

Use that information to fill in all fields of the bug report form, and
post it to the mailing list with a subject of "PROBLEM: <one line
summary from [1.]>" for easy identification by the developers.

[1.] One line summary of the problem:
[2.] Full description of the problem/report:
[3.] Keywords (i.e., modules, networking, kernel):
[4.] Kernel information
[4.1.] Kernel version (from /proc/version):
[4.2.] Kernel .config file:
[5.] Most recent kernel version which did not have the bug:
[6.] Output of Oops.. message (if applicable) with symbolic information
     resolved (see Documentation/oops-tracing.txt)
[7.] A small shell script or example program which triggers the
     problem (if possible)
[8.] Environment
[8.1.] Software (add the output of the ver_linux script here)
[8.2.] Processor information (from /proc/cpuinfo):
[8.3.] Module information (from /proc/modules):
[8.4.] Loaded driver and hardware information (/proc/ioports, /proc/iomem)
[8.5.] PCI information ('lspci -vvv' as root)
[8.6.] SCSI information (from /proc/scsi/scsi)
[8.7.] Other information that might be relevant to the problem
       (please look in /proc and include all information that you
       think to be relevant):
[X.] Other notes, patches, fixes, workarounds:


Thank you